Complaints Procedure

Complaints Procedures

 Making a Complaint

Hampsons is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers’ satisfaction at branch level.

Stage One – Director

Complaints should, in the first instance, be directed to the Director of Hampsons. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

The address to write to is:

3 Oswin Road, Leicester, LE3 1HR

Or email teanahampson@hampsonsestateagents.co.uk

Stage Two – The Property Ombudsman

If you still remain dissatisfied with the outcome of your complaint after dealing with the Director, you may approach the Property Ombudsman.

Details of how you contact the Property Ombudsman can be found online at www.tpos.co.uk.

  • You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
  • The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
  • The Property Ombudsman recommends paying any outstanding fees on a “without prejudice” basis to avoid late-payment charges and/or further action.
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